Conheça o livro e compre online. Managing Volunteers In Tourism – Smith, Karen – ISBN: 0750687673.
‘Volunteer Management in Tourism’ reviews the latest research to highlight the issues of key management and relate them to the context of voluntary tourism. Includes forms previously under researched volunteer tourism, such as meet-and-greeters, surf life-savers, conservation, festival, and volunteers information center and volunteers. The book unfolds through three distinct sections – Part A begins by introducing the concept of volunteering and considering the various forms of volunteerism and settings within the tourism Part B picks up the organizational approach and examines the volunteer project and program planning, motivation of volunteers, recruitment and selection, training and development, reward and retention and diversity management, part C is composed of case studies of leading international researchers and practitioners to identify best practices and challenges key management.